SUPPORT CENTER

Our Mission: To Be Your Most Reliable Partner

When you need help, we're here. Every question matters, every issue deserves attention, and every user deserves to succeed. We believe that great support isn't just about solving problems—it's about empowering you to create amazing things. Your success is our success, and we're committed to being the reliable partner you can count on.

— AS RUBIK TEAM

Frequently Asked Questions

Before contacting support

Save time with our self-help resources:

Implementation Guide - Step-by-step setup instructions
Browser Console: Check for error messages (press F12)
Clear cache: Force refresh with Ctrl+F5

Most Common Issues

Before contacting support, please check these common solutions:

Videos not playing

Videos created with Wondershare products (Filmora, DemoCreator, etc.) often don't work in web browsers.

Solution: Use Avidemux (Free) to re-encode your videos:

Open your video in Avidemux
Set: Video Output: Copy / Audio Output: Copy / Muxer: MP4
Save - Your video is now web-compatible!

Other common issues

Not working locally: Anti Swiper Rubik requires online environment
Images not loading: Check file paths and server upload
API key error: Ensure subscription is active and key is correct

Q:Why doesn't Anti-Swiper work on my computer?

A:Anti Swiper Rubik only works in online environments (on a web server). It cannot be tested locally using file:// protocol.

Solution:

Upload your files to your web server
Test at https://yoursite.com/your-page.html
Create a /test/ folder for private testing

Q:What's included in each plan?

A:Here are the features included in each plan:

Standard ($9.99/month): Up to 10 images, Random or Fixed Order, True infinite loop, Email support
Pro ($19.99/month): Image/Video Pool (20 total), Random or Fixed 10 selection, Mixed media support, Email support
Enterprise (Custom): Unlimited slides & JSON config, Text overlay & digital signage, Custom timing control, Email support

Q:What file formats are supported?

A:The supported file formats depend on your plan:

Standard Plan: JPG, PNG, WebP (500KB max each)
Pro Plan: JPG, PNG, WebP, MP4 (5MB max for videos)
Enterprise Plan: All formats supported

Q:Can I use Anti Swiper Rubik on multiple websites?

A:Each subscription is tied to one domain. For multiple domains, you'll need separate subscriptions or contact us for enterprise pricing.

Q:I didn't receive my API key email

A:Check your spam/junk folder first. Our emails may be filtered by some email providers.

If still not found:

Check the success page after payment - your API key is displayed there
Contact us with your payment confirmation

Q:How do I update my API key?

A:Replace the key in your script tag:

<script src="https://cdn.as-rubik.com/v1/anti-swiper.min.js?key=YOUR_NEW_API_KEY"></script>

Q:How do I change the carousel size?

A:Modify the CSS for your container:

.anti-swiper-container {
    max-width: 800px;  /* Change width */
    height: 400px;     /* Change height */
}

Q:Is Anti Swiper Rubik mobile-friendly?

A:Yes! Anti Swiper Rubik is fully responsive. Use CSS media queries for different screen sizes:

@media (max-width: 768px) {
    .anti-swiper-container {
        height: 250px;
    }
}

Q:Why is my carousel slow or laggy?

A:Common causes and solutions:

Large images: Optimize images to recommended sizes (HD 1920x1080)
Too many slides: Stay within plan limits
Heavy videos: Keep videos under 5MB for Pro plan

Q:Do you offer refunds?

A:Yes, we offer a 30-day money-back guarantee. If you're not satisfied with Anti Swiper Rubik, contact us for a full refund.

Q:Is there a free trial?

A:You can test Anti Swiper Rubik functionality on our Demo page. For production use, choose from our affordable plans starting at $9.99/month.

Q:Images not loading or showing broken links

A:Common causes and solutions:

File path errors: Check that image paths are correct
File not uploaded: Ensure images are uploaded to server
File permissions: Check server file permissions
File size limits: Stay within plan limits (500KB Standard, 5MB Pro)

Q:API key error or "Invalid key" message

A:Troubleshooting steps:

Check subscription status: Ensure your subscription is active
Verify domain match: API key must match registered domain
Check key format: Ensure no extra spaces or characters
Test on HTTPS: Some features require secure connection

<script src="https://cdn.as-rubik.com/v1/anti-swiper.min.js?key=YOUR_API_KEY"></script>

Q:Carousel is slow or laggy

A:Optimization tips:

Optimize images: Use recommended sizes (HD 1920x1080)
Compress files: Keep within size limits
Limit slides: Stay within plan limits
Use WebP format: Better compression than JPG/PNG

Q:How to customize carousel appearance?

A:You can customize the carousel using CSS:

.anti-swiper-container {
    max-width: 800px;
    height: 400px;
    border-radius: 10px;
}

@media (max-width: 768px) {
    .anti-swiper-container {
        height: 250px;
    }
}